Contact Us
Whether you've spotted something that needs updating, want clarity on how we rank the highest payout online casinos, or have a question about a specific offer on this site, we want to hear from it. This page explains how to reach Casino Sites, what we can help with, and what to expect once you've sent a message.
What we can help with
Casino Sites is an independent research and comparison site covering online casinos available to players in the US. We're not a casino ourselves, and we don't process deposits, withdrawals or account verification — so there are things we simply can't resolve on our end. Here's a quick breakdown of what's in scope and what isn't.
We can help with
- Corrections or updates to information on our reviews and rankings, including bonus terms, editorial ratings or payout details
- Questions about how we assess and rank the casinos featured on baseproductions.com
- Feedback on the site itself — broken links, unclear content or anything that reads as inaccurate
- General queries about how online casino bonuses, licensing or payment methods work in the US market
- Requests related to our editorial process, sourcing or how commercial relationships are disclosed
We can't help with
- Deposits, withdrawals, account balances or bonus credits — these sit entirely with the individual casino operator, not with us
- Identity verification (KYC) issues or account lockouts on a casino site
- Login problems, password resets or technical issues on an operator's platform
- Disputes over winnings, wagering requirements or terms attached to a specific promotion
For anything in that second list, the fastest route is the customer support team of the casino in question — every operator listed on this site publishes its own contact channels, and they're best placed to look into account-specific matters.
How to reach us
The most reliable way to contact Casino Sites is through the enquiry form linked from this page. When you write in, a few details help us respond faster:
- Which page or review your message relates to (a link or the page title is ideal)
- A clear description of the question, correction or feedback
- Any screenshots or references that support what you're flagging, if relevant
We read every message that comes in. Response times can vary depending on volume, but corrections affecting factual accuracy — bonus terms, licensing status, or payout information — are prioritised, since keeping that information current is central to what this site does.
Before you get in touch about a casino
A lot of questions we receive are answered elsewhere on the site, so it's worth checking these first:
- If your question is about how bonuses work — wagering requirements, expiry dates, game restrictions or maximum withdrawal limits — these details sit alongside each offer on our rankings pages, and it's worth reading the full terms before claiming anything.
- If you're concerned about your own gambling habits, or want information on deposit limits, self-exclusion tools or where to find support, our Responsible Gambling page covers this in detail, including how to set limits before you play.
- If you want to know more about how we operate, who's behind the site and how we're funded, see the About Us page.
- For the legal terms governing use of this site, see our Terms and Conditions.
A note on eligibility and licensing questions
We regularly receive questions from readers outside the US, or from those unsure whether online casino play is permitted where they live. We can give general guidance, but we can't confirm legal status for a specific state or situation — gambling regulation in the US varies by state, and availability of any casino depends on local law and the player being physically located within a state where online play is permitted. Players must also meet the applicable minimum gambling age, which is 21 in most states covered here, though this can vary. If you're unsure, checking directly with the casino operator or your state's gaming authority is the safest route.
What happens after you contact us
Once we receive a message, it's reviewed by a member of the editorial team. Corrections that affect the accuracy of a review — such as an outdated bonus figure or a change in an operator's licensing status — are checked against the operator's own published terms before any update is made. General feedback and questions are answered directly. We don't share contact details with the casinos we review, and reaching out to us doesn't create any account or relationship with a gambling operator.
If your message is urgent and relates to responsible gambling — for example, you or someone you know is struggling with gambling-related harm — please don't wait on a reply from us. Visit our Responsible Gambling page for links to support services that can help right away.